Frequently asked questions

These policies are provided as a product draft for transparency and should be reviewed by a qualified legal professional before a full public launch. Nothing here is personal legal advice.

For fans

How do I tip a DJ?: Open the DJ or event tipping page, choose an amount, complete payment with the available method, and keep your reference if you need support.
Do I need an account?: Tipping is designed to work without creating a fan account. You may provide contact details for receipts.
Can I request a song?: If the DJ enables it, you can add a song request with your tip.
Is my tip guaranteed to make the DJ play my song?: No. Requests are optional for DJs to honour.
What payment methods are supported?: Supported methods depend on region and platform settings — commonly MTN & Airtel Mobile Money where enabled.
What if my payment fails?: You can try again from the tip page. If money left your wallet unexpectedly, contact support with your reference.
Can I request a refund?: See our Tip & refund policy and support.

For DJs

How do I create a profile?: Register, complete onboarding, set your stage name and public slug, then share your tip link.
How do I display my QR?: Use the dashboard QR tools and printable poster formats where available.
How do events work?: Create an event, go live when you perform, and fans can tip the event-specific page.
How do withdrawals work?: Add a payout method, request a withdrawal when you meet the minimum, and track status in your wallet. See the Withdrawal policy.
What fees does Kue charge?: Platform fees are shown on tip checkout and in your dashboard summaries.
How do I get more tips?: Share your link, display QR at gigs, keep your profile public, and engage fans on socials.
What happens if I change my username (slug)?: Your public URL changes — update printed materials and saved links.